Privacy Policy

1. Introduction

Mays Laundromat (“we,” “our,” or “us”) respects your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website, contact us, schedule pickup and delivery, use wash dry fold services, or interact with our laundromat services.

2. Information We Collect

Information You Provide

We may collect information you provide when you contact us, submit a form, request pickup and delivery, ask about commercial laundry, or communicate with us by phone, SMS, or email.

• Name
• Email address
• Phone number
• Pickup or delivery address
• Laundry preferences or service instructions
• Order details and service requests
• Payment-related information when applicable

Automatically Collected Information

When you visit our website, we may collect basic technical information such as browser type, device type, IP address, pages viewed, visit time, and website interaction data.

3. How We Use Your Information

We use collected information to operate and improve our laundry services, including:

• Responding to questions and service requests
• Scheduling pickup and delivery laundry service
• Providing order updates and service notifications
• Processing wash dry fold, drop-off, and commercial laundry requests
• Improving our website and customer experience
• Maintaining security and preventing misuse
• Complying with applicable legal obligations

4. Text Message Communications

Mays Laundromat may communicate with customers by SMS for service-related purposes, including pickup reminders, delivery updates, order questions, and customer support. Our business line, (916) 915-4888, can receive SMS text messages.

Message frequency may vary. Message and data rates may apply. You may reply STOP to opt out of text messages or HELP for assistance.

5. Sharing of Information

We do not sell your personal information. We may share limited information with service providers that help us operate our business, such as website hosting, payment processing, customer communication, analytics, scheduling, or laundry service management tools.

SMS opt-in information and consent are not sold or shared for third-party marketing purposes.

6. Cookies and Tracking

Our website may use cookies or similar technologies to improve website performance, understand visitor behavior, and support basic website functionality. You can manage cookies through your browser settings.

7. Data Security

We use reasonable safeguards to help protect personal information from unauthorized access, misuse, loss, or disclosure. No website or electronic transmission method is completely secure, so we cannot guarantee absolute security.

8. Data Retention

We retain personal information only as long as reasonably necessary to provide services, respond to requests, maintain business records, comply with legal obligations, and resolve disputes.

9. Your Privacy Choices

You may contact us to request access, correction, or deletion of your personal information, subject to applicable law and business record requirements.

To stop receiving SMS messages, reply STOP to a text message from us.

10. Third-Party Links

Our website may link to third-party websites or platforms. We are not responsible for the privacy practices, content, or security of third-party websites.

11. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with an updated effective date.